Water Shut Off Valve
The water shut off valve will be located in the utility closet near the water heater. A maintenance representative may instruct you to shut off the main water supply if there is an active water leak in the apartment.
Thermostat
Residents are required to maintain a temperature in the apartment of
at least 60 degrees. Please make sure your thermostat is
programmed correctly and running heating or cooling during the
appropriate season. If you have any questions in regards to
programming your thermostat, please submit a work order or contact
property management.
Dishwasher
Dishwasher’s should be run a minimum of once a month. If you are experiencing build up on dishes or glassware, adding a rinsing agent like Jet Dry is beneficial.
Washer/Dryer
Never overload your washer or dryer. Please clean the dryer lint trap after each use.
Garbage Disposal
Please be mindful on items placed in the garbage disposal. Never place oils, bones, fibrous fruits and vegetables, meat, coffee grounds, egg shells, pasta, grains, or seafood shells in the garbage disposal.
Oven
If placing your oven in self-cleaning mode, please make sure your apartment is ventilated with open windows and exhaust fans running to prevent smoke detectors from being activated. Oven glass cook tops should be cleaned with a non-abrasive cleaner.
Bathroom Exhaust Fan
Bathroom exhaust fans should be run during shower use to prevent peeling paint and high humidity levels.
Light Switches and Outlets
Some outlets are controlled by a light switch. Please check before submitting a work order.
Lock Out Procedures
Please contact the after-hours emergency maintenance line at (317) 638-2000 x3. Please note, a $150.00 lock out fee will be assessed for lock outs that occur during non-business hours.
Lost Keys/Charges
In the event of a lost key, key fob, mail key, or garage door remote transmitter, please submit a work order via your resident online portal. There is a $120.00 replacement fee per lost item.
Noise Complaints
While living in an apartment, some noise from neighbors or outside is to be expected. In the event of excessive noise from a neighbor, please contact management via email at management@deylen.com . A $150.00 fee may be charged if a resident does not correct an excessive noise issue.
Reporting Suspicious Activities/Theft of Personal Items
In the event you witness suspicious activity at the property or feel you’ve been the victim of theft, please dial 911 to report the activity to IMPD and then call our emergency after-hours maintenance line (317) 638-2000 x3 or email management@deylen.com to report the event to management.
Pet Waste
Please ensure you are picking up and/or cleaning up your pet's
waste. Failure to do so is a violation of your lease. If you're unable to fully clean up the waste, please submit a work order detailing location of pet waste and what type of waste. We have equipment and solutions to handle the job. If you witness or locate another pet's waste, please notify us via management@deylen.com . Fines up to $150.00 may be assessed if pet waste is not cleaned up and properly disposed of.
Pet/Animal Etiquette in Common Areas and Hallways
All pets and animals must be on a leash while in common areas and hallways of the property. Pets and animals are NOT allowed on the green roof terrace unless registered as a Support/Service Animal. Pets and animals are not allowed to waste in landscaping beds.
Smoking
Smoking and vaping are prohibited on the property. This includes
apartments, balconies, and all common areas. Smoking and vaping
are only permitted outdoors at least 8 feet from entryways. Fines of
$150.00 may be assessed for smoking of any substance in the
building.
